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2.1 The main functions within an organisation
The main departments in a business organisation are as follows:
DepartmentRoleKey concerns
Research and development§ Improving existing products
§ Developing new products§ Anticipating customer needs
§ Generating new ideas
§ Testing
§ Cost
purchasing§ Acquiring the goods and services necessary for the business§ Price and payment terms
§ Quality
§ Stock levels/delivery schedules
Production§ Converting raw materials into finished goods§ Quality (of materials and finished goods)

§ Costs
§ Wastage/efficiency
§ Stock levels/production schedules
Direct service provision§ Providing service to clients (e.g. accountancy firm)§ Quality
§ Time sheets/scheduling
marketing§ Identifying customer needs
§ Market research
§ Product design
§ Pricing
§ Promotion
§ Distribution§ Customer needs
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